SUMMARY:

• Ensure all new orders are opened processed correctly and timely.
• Facilitate the receipt and end to end processing of orders received from agents, clients, and any other source of business.
• Prepare closing documents and disclosures as instructed by lender or client, and Escrow Officer. Review closing documents with parties, explain provisions and procedures.
• Verify documents are accurately signed & executed per lender/Escrow Officer instruction. Guide all parties through the closing table process, answering any questions that may arise.
• Complete daily tasks determined by the Escrow Processer and Manager.
• Monitoring files to ensure timely closings.

ESSENTIAL FUNCTIONS:

• Responsible for supporting documentation accuracy, collecting client & property information and reporting that is used to create file documents.
• Helping to improve ongoing agent and client business. Ensure client satisfaction through efficient order processing, while achieving required client’s service expectations.
• Responsible for clearing liens as specified by commitment, following/clearing lender conditions, and addressing any survey issues.
• Assist in feedback regarding settlement services to help improve Title One’s business.
• Assist in development of business, along with other Title One entities, to service the needs of local and national agents in the purchase and refinance markets.
• Ongoing improvement of customer service experience, helping develop and implement all adjustments as needed.
• Help identify areas that can be determined as a business risk. Participate in development of process and controls that will help mitigate assessed risk, in an efficient and effective manner.
• Assist in reconciliation of Escrow accounts, helping to clear all exceptions as noted and any significant audit findings.
• Participate in regularly scheduled meetings, reviewing business and process progress and effectiveness.
• Ensure compliance with company policies and procedures by all employees.
• At a minimum, the ability to work from ____8____ a.m. to ____5____ p.m. Monday through Friday.
• Regular consistent attendance is required, which may include attendance at Company events outside regularly scheduled hours.
• Ability to accept direction and guidance from supervisors.
• Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
• Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
• Must be personable, positive, and a professional representative of the Company.
• Perform other duties as assigned by supervisor.

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office and Outlook.

PHYSICAL/MENTAL/PROFESSIONAL DEMANDS (if applicable):

• Overnight business travel by air and/or automobile, is nominal, but may be required.
• Ability to work with confidential information and maintain its confidentiality.
• Maintain a clear background check, including: no convictions or charges of any felony and no misdemeanor convictions for threat, fraud, or any similar crimes.
• Ability to perform under pressure and be flexible with disruptions throughout the workday.
• Repetitive and continual typing motion is required.